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How do I Contact Support?

Find out how to reach us out for inquiry or help when something goes wrong on ByThen.

If you have an inquiry or run into an issue that you can't resolve on your own, our support team is here to help.

How to reach us?

1. In-app support

Open a ticket directly through the support widget in the platform. To do this you need to sign in to our platform first, currently this is the fastest way to get help.

2. Email

Send us a message at [email protected]. Include as much detail as possible what you were doing, what happened, and any error messages you saw.

What to include in your report

  • Your account email address

  • The action you were trying to perform

  • A description of what happened

  • Any error codes or messages shown

  • Your browser and device

  • Screenshots or screen recordings if possible

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