Skip to main content

Who Should I Contact If There's an Error?

Find out how to get help when something goes wrong on ByThen.

If you run into an issue that you can't resolve on your own, our support team is here to help.

How to reach us?

1. In-app support

Open a ticket directly through the support widget in the platform. This is the fastest way to get help.

2. Email

Send us a message at [email protected]. Include as much detail as possible what you were doing, what happened, and any error messages you saw. Screenshots help.

What to include in your report

  • Your account email address

  • The action you were trying to perform

  • A description of what happened

  • Any error codes or messages shown

  • Your browser and device

  • Screenshots or screen recordings if possible

Did this answer your question?